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Project Manager - Telecom

A career at Nitel puts you in the center of one of the fastest growing telecom companies in Chicago.  Named among the 101 Best and Brightest Companies to Work for consistently since 2011 and recognized by Crain's for the past five years as one of the fastest growing companies in Chicago, we are a vibrant and growing company on the cutting edge of network and cloud technology.

Headquartered in Chicago's West Loop, Nitel offers employees opportunities for fun and rewards, with company events, community involvement, casual work environment and awards based on performance and creativity.  We offer a competitive salary commensurate with experience and employer-paid benefits.  

The Project Manager is responsible for managing all new and existing customer circuit installations.  The Project Manager serves as the main point of contact and will facilitate all customer communication during the lifecycle of a service order. The individual filling this position will be responsible for communicating all order management steps including order review, welcome letter, carrier order confirmation, communication of FOC dates, communication of WAN/LAN details, communication of start of service notice, coordination of activation, and bill review for all service types.  The Project Manager will work closely with the  pricing, order entry, provisioning, activations, customer service, and billing teams to provide a positive and seamless customer experience

Responsibilities:

  • Provide all Customer communication during new and existing Customer service installations.
  • Ensure that all service delivery milestones are met.  Drive adherence to the prescribed schedule by working with Nitel Operations, Engineering, and Sales teams.
  • Conduct welcome calls for each new Customer order. 
  • Conduct kick off calls for major projects as appropriate.  Kick Off calls are coordinated by the Project Manager and may include members of the Sales, Sales Engineering, Provisioning and other teams within Nitel.  
  • Communicate with the Customer at critical milestones in the Service Delivery cycle.  Make sure that the Customer knows the status of their order and what will happen next
  • Promote teamwork with other functional areas.  
  • Perform customer outreach including collecting existing inventory, services, and technologies they currently utilize; review new available technologies and determine best solution based on customer requirements.
  • Assist in writing content for customer transition plans and related documents to identify their specific network requirements; advise agencies on options as well as transition planning activities.
  • Use working knowledge of telecommunications transition projects to work with the Database Engineer and Operations Manager to define business requirements for the master Transition Database.
  • Update spreadsheets and databases as required to maintain customer and vendor POC, email, phone number, and site information.
  • Assist Operations Manager in providing QA/QC review when needed.
  • Identify and solve problems that could prevent service dates from being met.

Education and experience:

  • Bachelor's degree required
  • PMP a plus
  • 10+ years related experience in telecommunications.
  • Requires knowledge of telecommunications and long haul communications circuits and networking services.
  • Strong voice background (VoIP, TDM, LNP)
  • Strong data background
  • Candidate must understand Multiprotocol Label Switching - (MPLS) as well as other complex data architecture
  • Requires excellent communication and customer service skills.

Other Skills and Abilities:

  • Understanding of telecommunications industry products and standards
  • Highly Organized
  • Detail Oriented
  • Have excellent written and oral communication skills
  • Self motivated and able to work independently

Employment is contingent upon successful completion of background investigation.  Pre-employment drug screening is required.  Only candidates whose profiles closely match requirements will be contacted during this search.  Candidates must be eligible to work in the United States.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

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