A career at Nitel puts you squarely in the middle of Chicago's exciting tech industry. Named one of the Best and Brightest Companies to Work For by the National Association of Business Resources for the past four years and recognized on the Inc. 500|5000 list of the fastest growing companies in America for six consecutive years, we are a vibrant and growing company on the cutting edge of network and cloud technology. We specialize in providing high-performance data networks, managed security and voice services to business clients nationwide.
Headquartered in the West Loop, Nitel offers our employees many opportunities for fun and rewards, with company events, community involvement, casual work environment, and incentives based on performance and creativity. We offer a competitive salary commensurate with experience and employer-paid benefits. As one of the 101 Best and Brightest Companies to Work For, Nitel has developed a superior reputation in Chicago as a great place to work as well as one of the fastest-growing companies in America.
Network Operations Analyst II
The Network Operations Analyst II (NOC Analyst II) will provide day-to-day network monitoring and support as well as receiving escalations from Customer Service. This includes front line technical support for all customer and provider interactions. This interaction can range from opening, following-up and closing trouble tickets, via phone or email, to acting as a liaison between customers, providers and Nitel's Engineering team, to resolve network problems. This role is the first line of technical communication with our clients and field staff. The Network Operations Analyst II will be responsible for seeing the full resolution of all trouble tickets.