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Network Operations Analyst II - (2nd shift)

About Nitel:

A career at Nitel puts you squarely in the middle of Chicago's exciting tech industry. Named one of the Best and Brightest Companies to Work For by the National Association of Business Resources for the past four years and recognized on the Inc. 500|5000 list of the fastest growing companies in America for six consecutive years, we are a vibrant and growing company on the cutting edge of network and cloud technology. We specialize in providing high-performance data networks, managed security and voice services to business clients nationwide.

Headquartered in the West Loop, Nitel offers our employees many opportunities for fun and rewards, with company events, community involvement, casual work environment, and incentives based on performance and creativity. We offer a competitive salary commensurate with experience and employer-paid benefits. As one of the 101 Best and Brightest Companies to Work For, Nitel has developed a superior reputation in Chicago as a great place to work as well as one of the fastest-growing companies in America. 

Network Operations Analyst II

The Network Operations Analyst II (NOC Analyst II) will provide day-to-day network monitoring and support as well as receiving escalations from Customer Service. This includes front line technical support for all customer and provider interactions. This interaction can range from opening, following-up and closing trouble tickets, via phone or email, to acting as a liaison between customers, providers and Nitel's Engineering team, to resolve network problems. This role is the first line of technical communication with our clients and field staff. The Network Operations Analyst II will be responsible for seeing the full resolution of all trouble tickets.


  • Monitor NMS for faults and alerts, as well as enhancement/refinement of NMS to provide more insight into production
  • Serve as primary initial responder within the Network Operations Center in identifying, troubleshooting, and resolving network problems
  • Experience in Network Operations Center -(NOC) operations and process management.
  • Document all network-related activities in ticketing system
  • Perform customer requested configuration changes on Cisco Routers, Adtran Routers, Cisco Firewalls, and Palo Alto Firewalls
  • Variety of systems, applications and tools background in NOC environment
  • Provide Technical support for Telecom transport services T1, DS3, OCx, Fiber, and Ethernet facilities
  • Provide a single point of interface to internal and external clients on issues pertaining to our MPLS, Internet, VoIP, and other Managed Services
  • Perform other duties as assigned to support the continued success of self, team, department, and company
  • May provide technical supervision to lower level engineers and technicians


  • Bachelors Degree in a technical discipline
  • Must have minimum of 3-5 years of relevant experience
  • Excellent written, verbal and communication skills
  • Experience in NOC operations and process management
  • Knowledge and usages of Solarwinds and Cacti or similar monitoring tools
  • Strong layer 2/layer 3 routing/switching knowledge
  • Must have demonstrated ability to troubleshoot and resolve complex network routing problems on Cisco based. MPLS networks with BGP, OSPF, and Multicast protocols
  • Ability and availability to be on-call 24 hours a day on a rotating schedule
  • Hands-on command line and configuration experience with Networking Products. (Cisco, Foundry, Juniper)
  • Must be organized, detail-oriented, and able to effectively handle concurrent projects
  • Must be able to work 2nd shift - 3:00 PM - 12:00 AM (M-F)
  • Knowledge in VoIP Technologies
  • Current Cisco CCNA or CCNP certification a plus
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