View Our Website View All Jobs

Sales Support Associate

About Nitel:

A career at Nitel puts you squarely in the middle of Chicago's exciting tech industry. Named one of the Best and Brightest Companies to Work For by the National Association of Business Resources for the past four years and recognized on the Inc. 500|5000 list of the fastest growing companies in America for six consecutive years, we are a vibrant and growing company on the cutting edge of network and cloud technology. We specialize in providing high-performance data networks, managed security and voice services to business clients nationwide.

Headquartered in the West Loop, Nitel offers our employees many opportunities for fun and rewards, with company events, community involvement, casual work environment, and incentives based on performance and creativity. We offer a competitive salary commensurate with experience and employer-paid benefits. As one of the 101 Best and Brightest Companies to Work For, Nitel has developed a superior reputation in Chicago as a great place to work as well as one of the fastest-growing companies in America. 

Job Brief and Accountability:

The Sales Support Associate is responsible for processing and facilitating quote requests from sales partners          (internal sales teams, customers, sales' agents) across the country.  The Sales Support Associate is a liaison between the Pricing, Orders and Sales teams and is responsible for verifying customer order requirements, cleansing order related data (ensuring it is accurate and complete), and preparing it for upload into the internal quoting system.  Developing and maintaining strong working relationships with internal cross-functional teams and external customers is critical to the successful execution of their duties and responsibilities.

Essential Duties and Responsibilities:

  • Develop and maintain general knowledge of company products and services
  • As primary point of contact, respond to sales agent requests for quotes (RFQs) using sales quoting system as well as customer inquiries
  • Generate, edit, update, refresh and distribute quotes to sales teams, customers and agents
  • Monitor quote turnaround time commitments (dates/time) on RFQs to ensure timely delivery to customers and utilize the escalation process, when appropriate
  • Validate information received from sales, agents and customers prior to uploading into quoting tool, and correct, as needed
  • Investigate and respond to inter-department inquiries on orders
  • Establish, maintain and update files, database entries, and other working documents
  • Perform customer-facing backup duties for sales personnel, when needed
  • All other duties as assigned


  • Minimum of 2-3 years in a fast paced sales support or customer service role or office work experience with customers, performing independent research, problem-solving, data entry, partnering with teams, using effective interpersonal /communication skills
  • Telecom industry helpful, not required

Qualifications: Knowledge/Skills/Abilities

  • General computer and typing skills
  • Proficient in MS Office (Outlook, Word, PowerPoint); Internet savvy
  • Advanced proficiency with Excel  
  • Proficient using databases; ability to learn complex  systems  (i.e., quoting system; orders system)
  • Must be able to listen and read well and be detail oriented with transactional work 
  • Possess sound numerical skills and excellent data entry skills, inputting data quickly and accurately
  • Superior phone etiquette and ability to deal well with customers and internal teams inquiries
  • Friendly customer service attitude, highly responsive, self-motivated
  • Proven good judgement, problem-solving skills
  • Superior organizational and prioritization skills
  • Strong planning and time-management skills
  • Ability to analyze and accurately reconcile data discrepancies
  • Self-starter, takes initiative and keeps commitments
  • Highly effective customer relationship skills
  • Ability to meet tight deadlines, stay calm and work well under pressure, and maintain professionalism and quality of work
  • Exhibit good team and cross-functional relationships
  • Conduct self professionally and ethically


  • Bachelor’s Degree or equivalent work experience in a professional office environment

Physical Demands:


Nitel is an Equal Opportunity Employer.   

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accomodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.