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Network Engineer II

Job Brief and Accountability

The Network Engineer II is responsible for all tier 2 level support, maintenance, and repair events. This includes managing the day-to-day health of an IP/MPLS backbone infrastructure, new customer activations, and tiered internal support. As a tier 2 support leader, the Network Engineer II is responsible for all escalated trouble tickets, new service design architecture, and highly technical customer requests and will perform as a highly technical, hands-on engineer. He/she will be evaluated for establishing an uptime record, team growth/development, monitoring of network health, handling both planned and unplanned network events. The Network Engineer II works hand-in-hand with the NOC and Engineering teams at Nitel. 

Essential Duties and Responsibilities

  • Support 24X7 engineer on-call requirements
  • Ensure all elements of the network are functioning at an optimal performance level
  • Provide a single point of interface to internal and external clients on issues pertaining to our MPLS, Internet, VoIP, and other Managed Services
  • Identify customer technical problems and identify suitable solutions
  • Network Management Systems - Facilities Management
  • Event and Incident Management
  • Problem Management, RFO Management
  • Service Measurement, Performance and Reporting
  • Leadership and Management of Technical staff
  • Network/Service Architecture and Operations
  • Alarm structure and correlation
  • Network/Service Quality Metrics
  • ITIL - Service Operations
  • Vigilantly execute work  and meet quality, productivity, turnaround time and other expectations
  • Contribute to continuous process improvement  to ensure high level  of customer satisfaction and to reduce disconnects
  • Maintain professional and technical up-to-date knowledge by reading periodicals and attending job related seminars/courses
  • Perform other duties as assigned to support the continued success of self, team, department, and company


  • A minimum of 3 -5 years in a network engineering role
  • Strong technical expertise with three (3) years of hands-on experience in networking technologies with a particular subject expertise in applications networking, IP network hardware, routing protocols, high availability network monitoring, network security, and VoIP

Qualifications: Knowledge/Skills/Abilities

  • Proven ability to develop and execute best practices
  • Strong communication, organizational, and trouble-shooting skills
  • Proficient with MPLS, VPN, Layer 2/3, and Point-to-Point networks
  • Proficient in configuring and troubleshooting VOIP protocols (SIP, MGCP, Skinny, H.323)
  • Proficient in routing protocols (BGP, OSPF, EIGRP)
  • Knowledge of IPv4 and IPv6 Addressing
  • Knowledge of Telecommunications environments and TDM circuits
  • Direct knowledge of Adtran, Cisco, Fortinet, Acme Packet and Broadsoft platforms
  • Availability to provide on-call support 24x7, including weekends
  •  Ability to simplify and explain technical information to others
  • Has a practical understanding of business
  • Is both an individual contributor and team player
  • Good project management skills
  • Conducts self professionally and ethically


  • Bachelor's degree required in a technical discipline (Network Engineering, Computer Networking or related field)  and four (4) years of relevant experience                        

Physical Demands

  • NA

Nitel is an Equal Opportunity Employer.   

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